Do you have an actual ski shop or store front where I can visit and try things on?
A question we get asked all the time.
Short answer - No, but we’ve created a unique and customer-centric online shopping experience which is even better in so many ways.
An online shopping experience better than your local ski or outdoor shop?
We’ve thought this through, we’ve been around the block, er mountain, for a few years, so hear us out. Our online shopping experience will leave you feeling excited for your upcoming snow adventure.
Let’s start with the obvious one, a question of trust
It’s pretty normal to want the security and trust of a physical ski store to purchase from.
Many of our customers have confided that our online store has been the first time they have bought or shopped online ever (those from an older demographic of course) and we get it! Trust is a major issue when dealing with anyone online, and understandably so.
- Is this business reputable? Are they even a real company?
- Do they provide high-quality outdoor clothing?
- Will they have something that fits me? Yes!
- Are they experienced? and Do they know what they’re talking about?
- Will they respond to my emails or phone call?
- How long will it take for me to get my snow gear?
- Will they accept my return back if it doesn’t fit or I don’t like it?
- ... the list goes on and on (but if you just want a quick answer to these questions above, click to the end of this article)
We have heard all of your understandable concerns and we feel confident that we have considered them all of them in a way to make your experiences with us not only successful but enjoyable. We’re often called such lovely names as efficient and delightful! Insert customer quote with stars here We pride ourselves in our numerous glowing product reviews and business testimonials across the web, including on our website, Facebook pages, product pages and even some articles which have been written about us.
- May 2016 - Plus Size Skiers no longer left out in the cold
- April 2017 - When it’s the skier, not the skis that are fat
- March 2018 - Hey Outdoor industry we need plus size ski gear
- August 2020 - Aussie Entrepreneur launches outdoor plus size clothing
Good Old Fashioned Customer Service
Customer service is so very important to us.
We don’t send you emails with one-word answers like so many other online stores can, and we have a dedicated customer service representative to help you in a full-service way. You can contact her by a phone call or text or email (which is usually faster), or all 3, and we’ll get back to you within 0-2 business days! We now even have a phone number in Canada as well as Australia for our international customers.
Our specialist plus-size customer service representative can give you a personalised shopping experience that is private, relaxed and knowledgeable. As we are plus size snow gear specialists and specialists of our snow gear range, we know our customers are looking for particular shapes and fits without any judgement on your ability to shred or enjoy the slopes and beautiful snowy mountains.
Part of this personal customer service experience is our newest feature called Shop Your Shape
A Personalised Shopping Experience - Shop Your Shape
Include influencers short video of what this is
We have a fabulous new online personal fitting service tailored especially for our customers that we’ve called Shop Your Shape,
"This is our way of offering you a personalised fitting experience with our Sizing Specialists so that your needs are met successfully. With some important details, we will be able to present to you some of the best options for your upcoming adventure!"
Shop Your Shape is a simple form where you enter your body measurements and what you’re interested in finding, and our customer service rep can recommend to you which styles and sizes you will be in each product. Take me there
Shop Your Shape means you're more likely to buy the correct size and style the first time, as each product on our website has its own unique size chart (which we have physically measured), even from the same brand. This cuts down on returns, exchanges, time and postage fees.
We’re not pushy salespeople
We’re not pushy salespeople, because we don’t need to be, and you might get that ‘honest’ feeling from reading some of our product descriptions. Each one is tailored to each product (not copied and pasted from some product catalogue or someone else’s website) and updated as more customer information about a product’s shape or fit comes back to us. We want you to be excited about your purchase, we want you to rave about us, we want you to be super pumped about your upcoming snow holiday as much as we are when we hear the exciting places you’re going to. Our bucket list keeps getting longer every year!
You’re not a size or a number but we do need your measurements
Shopping on our website means you will have to measure yourself. Sorry, not sorry! In order to do this accurately for purchasing snow gear in a plus-size body, we have created a measuring instructional video, a quick guide, and a detailed instructional guide (to cover all types of learning types ;)) just for you, our potential customers, so you can comfortably do this knowing you have got your most accurate measurements so you can buy the best-shaped snow pants, a ski jacket or warm thermal layers cut and fit just for you.
We are always improving our website by adding more tips and tools, and asking our customers to review their purchases so we can provide as much purchasing and sizing information as possible. Some products even have their own video so you can see how it looks in real life.
We have a far superior plus size snow gear range than any ski or outdoor store ever could
Why do you think that ski and outdoor shops don’t stock the sizes you need? It’s because they don’t sell enough of extended sizes in each style, size and colour to have the stock turnover as quickly as they need it to. Their stock needs to clear by the end of the season so they can get something fresh and new the following season and their holding costs are limited from season to season.
It’s nothing against you or your size, it’s just a tricky niche which doesn’t afford the luxury of store ‘real estate’ by giving them the ROI they need in comparison to some other products they stock.
Even if ski shops do stock the sizes you need, their range is limited and their attention is divided from other products, styles and cuts they also stock in their store.
So by having a specialist snow retailer like us online, we can get change happening! We can show brands and manufacturers that there is collectively a demand. Just not in one specific location and at any specific shop but everywhere. So by being online, we’re able to pool the demand of our products and have a voice which will hopefully reflect across the future size ranges offered and stocked in store.
We know plus-size shapes in snow jackets, pants and thermals snow gear better than anyone
We really are plus size snow jackets and pants specialists. We really do care about helping you find the shape best suited to your body. It’s not just about finding the size which will fit (we have plenty of curvy clothing, it’s all we do!), it’s about finding the shape and style which will fit you most comfortably for skiing and snowboarding and within your price and style range. We’re not perfect but we’re striving for it.
We have experience owning a retail store and selling snow gear for over 26 years and after getting out of the bricks and mortar scene to try something new, we’ve been developing our snow range with our stalwart snow gear suppliers for 5 years and we’re confident we can find something you’ll love and fit you for your ski slope adventure!
It can be daunting when you don’t know which items will suit your body shape, or which size you will be in each style, or even where to start! So we have started creating helpful guides like this one which will help with those FAQs (yes! You’re not alone!). If you have a specific question you’d like answered, why don’t you send it our way?
How to shop for plus size snow gear without a shop or fitting room where I can try on plus size ski pants and jackets?
4 Easy steps to purchasing plus size snow gear online with us
- Measure yourself accurately and write them down Video Guide
- Browse our store and ask for help if you need it or are unsure about anything. A question now could save shipping time and postage costs. Or Shop Your Shape. Don’t forget to read the customer’s reviews for the product you’re interested in.
- Refer to the Measurement Charts on each item’s page. These charts show the size of the garment, not the body that may fit it, so you will want to make sure you have a few centimetres space between your body and the size you choose. This will allow for the garment’s insulation, plus your own thermal layers as well as comfortable movement for skiing, snowboarding, bending, falling and getting back up again! It’s all a part of your upcoming snow adventure.
- Purchase whatever you like, even if it’s more than you need - different sizes, colours, shapes and styles. Then return the items you don’t like as much and keep the ones you like. Shipping for your first order is often free so all you have to do is to pay for the return shipping. Kind of like using your home as a personal fitting room.
Online Business Policies which will help ease your mind when shopping with us
Flexible & Friendly Returns Policy
You're more than welcome to order a couple of pairs of pants or jackets, for example, and return the ones you don't like. We have a wonderfully flexible Returns Policy which refunds for anything you've purchased (pending approval/not including shipping costs), so you may like to use this option, where the privacy of your own home becomes your fitting room :) We have the option of a 'Speedy' or 'Traditional' exchange to meet your particular preference.
Shipping Every Day
Our little team ship orders every business day too, so you don’t have to wait too long to check out your new gear. We ship all international orders express post worldwide.
Don't just listen to us! Find out about what our customers are saying about our range and how their experience with PS, PO, SBO was for them!
Hi Monica, Just wanted to let you know that the pants came in very handy. Got multiple wears out of them whilst in South America – at Perito Moreno Glacier in Argentina and at Torres Del Paine National Park in Chile, both in Patagonia. Wore them sightseeing in the cold and hiking as well as horse riding of all things. We got snow/rain on one particular day, so they came in very handy. The photo is at the end of Grey Lake, in Torres Del Paine. Unfortunately due to the cloud/snow and horizontal rain/sleet, we couldn't see the glacier at the other end, only the icebergs that float to the end of the Lake. Once again, thanks for being so accommodating when purchasing the pants. They were great and extremely comfortable. Thanks Sarah P. (NOTE - Sarah purchased the Cartel Softshell Snow Pants)
Hi Monica Thank you so much for the great service and excellent communication. I love my new ski pants and would not hesitate to shop with you again.Thank you for making the whole process so smooth and easy.
Amazing service...I was a bit painful ordering a few different sizes more than once but Monica was so professional and I have a perfect fitting outfit for the upcoming ski season...thank you very much!
I absolutely love my Cartel jacket - after trying unsuccessfully to find a plus sized jacket in the shops I came across Monica's site and contacted her about sizing. She was very helpful and responded to me with all the information I needed. The jacket is perfect! It's warm but super soft and fits like a glove. Perhaps the sizing runs a fraction on the small side, but I ordered a size bigger than my initial measurements and trusted my instinct that I would prefer something with a little more room in it - and that's exactly what I got :) The jacket arrived really quickly, posted on the same day I ordered! I can't wait to show it off :)
I am so happy with my new ski jacket and pants. After measuring my own gear and comparing it to the size charts as Monica instructed, I was able to find the perfect fit for me first time! Can't wait to get to the snow and rock my new outfit! Thanks Monica
Hi Monica and Stef I just want to say thank you for all your support in getting the right size to me in such a short space of time. really great service. I am really thrilled with my Cartel Manhatten ski pants they feel very comfortable and I love that they have some stretch so that they mould to my body!! I would definitely recommend these pants to anyone who finds the standard ski/boarding pants just not fitting very well especially around the hips and waist. Thanks
Hi Monica, Just want to express my thanks, I purchased a Jacket and pants from your website, from the moment of purchase, I was impressed by your customer service, my goods arrived on my doorstep the next day and the quality of the goods was impressive.. I returned the pants due to the length and when I you contacted via email nothing was a hassle you were so easy to communicate with and very accommodating. Thank you once again for such lovely customer service. I would recommend anyone purchasing from Plus Snow.
I purchased a XTM Sienna Womens 3 in 1 Plus Size Ski Jacket and Aggression Bolivia Mens Plus Size Shell Pants for the 1st time off this website recently. The price and range for Plus Size ski gear was impressive and the postage was super fast, I ordered at midnight on Monday and received the items on Wednesday! (I live in Victoria). The 3 in 1 Jacket is stylish, warm and versatile, I chose it so I could wear it when not at the snow and it would still look good. I highly recommend this store for quality and great service.
Many thanks for your wonderful service. I tested the coat out this morning on a cold and wet 6 am walk in Canberra and it passed with flying colours. I was saying to my walking friend how excited I am to finally have a plus size coat that is true to size.
Excellent service I paid for express post, got it the next day. that's express. I was very happy with all products delivered this is an excellent service
Hi Monica - WOW! I just received my plus size XTM Sienna Womens 3 in 1 Grey Marle Jacket today and I couldn't be more delighted! Thank You so much for your patience and kindness in speaking with me regarding my concern of sizing - it fits perfectly! As many people have said - just because you are plus size doesn't mean you don't want to have fun in the sun, sea & snow and the availability of these garments is fabulous. I look forward to seeing any new collections and thank you again for your wonderful customer service. kind regards from your very very happy customer, Diane!!
What a fab company, my plus size body is not easy to fit, I am off to Lap land at Christmas and I live in Thailand, so no clothes here for the cold, nor for plus size... such a personal service!! Sending measurements too and from Ski and board.com.au... They helped me get the correct size!! Thank you my sizing was not so freakish !! Thank You Thank You Thank You
Dear Monica, Thank you so much for your efforts, so much appreciated. I can confirm I received my XTM boots and so excited to see the items and beautifully packaged with some chocolates. Thank you again! I will definitely return to this store. Kind Regards Nancy
I was so excited to find a Plus Size snow gear site! Monica has been so helpful, suggesting the best pants and boots to fit me (not all of us bigger ladies are big in the same way). When I got the snow pants, I commented that the were a great fit, if a bit long, and Monica replied with a really great way to hem up the pants without effecting their waterproofing! Not only do they have a great range of great looking gear, but the prices are very reasonable compared to many places selling this sort of gear (but only to size 16!)
Fantastic service. Monica went above and beyond to make sure that l got the right pants. Fast delivery. Perfect fit. Super happy!!
Beautifully made products but not being a skier I have been surprised at how snug and tight ski pants are. I have had to go up a few sizes. The service from Plussnow has been excellent.
Finding snow gear in a bigger size is frustrating and demoralising at times. I was so happy to find plus snow and their awesome range of gear. Monica was easy to deal with and when I needed an exchange it was all sorted quickly. They saved my holida
Hi Monica, I just wanted to let you know how pleased I am with my Cartel Manhattan Ski Pants. I was very apprehensive about buying clothing online as past experiences have not been great, however I took the advice of your website and went up 3 sizes. They are a good fit, very comfortable and are exactly what I wanted. Thank you
Amazing! Thank you for all of your help and updates!! The jacket I purchased fits perfectly and the quality is amazing! Definitely would purchase ski gear from here again! Thanks again :)
Great clothes Good sizing I brought two pairs of pants from different brands. And they both fit wonderfully Highly recommended
Being a larger lady I was worried I would never find thermals for my size and then I found Monica and her companies with the variety and sizes I was looking for. The quality of the merchandise are worth every cent and I would happily return as
Hi Monica, Just dropping you a line to say all my snow goodies have arrived and are just perfect. The two gloves work seamlessly together fitting the Photog inside the Swany LaCozy with the sizing just right. Thank you for that advice as I think this will be the perfect mix for my winter photography needs. The Photog gloves are quite sophisticated with finger openings and little elastic holders for the excess material when fingers are out. The extra pockets on the back for batteries and/or SD cards is a brilliant idea which will keep them handy and warm. The grip material on the insides helps secure the camera in the hands and they feel fantastic. My 2XL XTM Merino Wool Plus Size Thermal Pants are true to size – I'm a regular 18 and these fit quite nicely, are super comfortable and nicely weighted for cold climates. My Rojo Nordic Snowflake Women's Ski Socks in Navy are truly gorgeous, super comfortable and warm. The service from both Monica and Gab has been super friendly, very informative especially when purchasing online as sizing is always an issue to get it right the first time and I was pleasantly surprised all my purchases fitted perfectly the first time, fitted my needs and were delivered in a timely manner. Thank you Monica and Gab, it has been a pleasant online shopping experience and I'll highly recommend your Ski and Board Online to all my friends and family. Kind Regards. Karen M
Hi Monica I order ski pants Friday night. Wasn't too sure if they would make it on time, so Husband rang Monday and spoke to you. He couldn't have been more impressed with your willingness to help and your courteous manner. However hoping to get pants by Tuesday( in Sydney) ( l paid for express) in case they had to be returned and l needed to order another pair, they didn't arrive until Wednesday NOT YOUR FAULT but Australia Post can't be relied upon. When checking their tracking, the item had come to a stand still Tuesday around midday. Just letting you know so others in future can order earlier and not like me leave it to the last minute. Pants fit great and certainly seem to be very warm,. so they should keep me warm and cosy while lm sleeping on the ice in Antarctica. Thanks again
I purchased several clothing and footwear items for me and my husband and all were great fits. I am plus size and it can be tricky buying clothes that don’t stretch, you have to be precise. So I measured myself as directed on the website and compared those results with size chart. The ski pants and jacket I bought fit me and Ski and Board was the only place I could find on the internet that could provide the right size. Well done Ski and Board and I will be making an order soon for the coming winter season.
My order of the Aggression Castro Queen Snow Pants have just arrived. I tried them on immediately wearing all base and mid layers and they fitted beautifully still with room to move. Your website was easy to navigate and sizing guide ve
I've just received my new snowpants - and I'm so happy. Its almost impossible to find anything larger than a 16 in the NZ shops but I still want to go skiing! Your sizing guide was very accurate and so helpful - so many websites just don't have th
Just received my new XTM COURCHEVAL WOMENS PLUS SIZE LONG SNOW JACKET BLACK and I love it! This is the second jacket I have purchased from Plus Snow and both times I have communicated with Monica who has been such a help and very accepting & non judgmental of my idiosyncrasies!!! I look forward to adding to my snow gear collection with Plus Snow. Customer Service/Sizing Information/Product/Shipping is Excellent!
I am very excited to have purchased my first heated product! Hopefully no more cold feet after being recommended the Lenz heated socks by some lovely ladies on Miss Snow It All's girls only Facebook page. Georgia answered all of my question
Ordered some mittens and booties for my 1 year old daughter. Communication was great from the moment I ordered. Postage was extremely quick. To top it off I got a couple of little chocolates in the mail pouch. Thanks very much Ski and Board. Wil
Thank you to all the crew at Ski and Board online for your wonderful service and prompt delivery. I had to return a jacket, re-order another size, find some suitable pants, and all was dealt with professionally, friendly manner; I even received a phone call to check how we were going with sizing etc; Just wonderful thanks guys. We have a jacket that fits and ski pants that fit; all for a great price. Shall recommend you highly to other buyers; Shall give you some feedback on the gear after the trip, but it appears good quality gear; I having worked in an outdoor gear retail business before. Thanks again Annie and Lucy Makowski
This is my first purchase from Ski and Board Online. I had done some research and had narrowed it down to 2 pairs. I telephoned first and had a great conversation with the staff (Georgia I think) and she was amazing. So helpful and knowledgeable about all the products. I purchased both the Cartel Whistler and XTM Smooch II. For my body, I liked the Cartel pair better. The return process was quick and easy. I am so happy with the product and customer service. I will only purchase from here in the future. Thank you!
We make an effort to encourage and collect customer reviews of our products to give future buyers the best idea of what to expect. We believe that asking our customers to review the products is such a big help to others when making their own buying decisions.
We also chat with influencer friends who are willing to give candid and honest feedback on some items which they have tried on. These are always open-ended and honest, because really, we can’t afford to pay people to ‘say’ they love our gear, we just know that they will find some things they love and other things, not as much. That’s all good with us!
Please get in touch, we are here to help
Furthermore, we encourage calls, texts and emails about specific requirements and shapes with your measurements in hand so you can chat directly to one of our customer service team members
(Melbourne, Australia) +61 411 855 037 Mon-Fri 9.30-3pm OR
(Vancouver, Canada) +1 250 814 3339
You can also contact us through our online messaging service, Shop Your Shape form and by email.
So, do we sound like a ski shop you’d like to buy from even if we are online?
So to answer your question, we don't have a shopfront or an outdoor shop you can visit, but we believe our online store gives an exceptional online and customer service experience which provides you with the best solution to find the plus size ski and snow gear you are looking for without having to leave the comfort of your own home. In some ways, we are far superior to your local ski shop anyway. And this year, that’s an even better thing than we have ever realised!
Anything else we can help you with, please don't hesitate to contact us, Wishing you enjoyable shopping experience with us at Plus Snow, Plus Outdoor & Ski & Board Online (Australia only)! All owned and operated by us!
Quick answers to the questions about trusting our business
- Is this business reputable? Are they even a real company? Yes, absolutely. We’ve been in the snow retail industry for over 30 years.
- Do they provide high-quality outdoor clothing? Sure do! We’re confident in the quality and durability of our products. The snow in Australia is wet, cold and windy, making it the perfect testing grounds for snow gear. Are they experienced? and Do they know what they’re talking about? Mon Balon started off working in her mum’s ski shop at 14 years of age and started buying at 17. She has developed long-standing relationships with Australian clothing brands and importers who have helped her develop her plus size snow range over the last 5 years. Plus Outdoor has just been launched July 2020 so our range is still limited but we’re pushing for more products coming soon.
- Will they respond to my emails or phone call? Yes, we will reply during weekdays (we don’t work on weekends or Melbourne’s public holidays) during business hours. As a small business, we don’t have the resources to work around the clock although don’t be surprised if you get a reply from someone who is working late or in another country.
- How long will it take for me to get my snow gear? Well, that depends on where you live, but we will pack and ship your order within business 0-2 days of your order being placed.
- Will they accept my return back if it doesn’t fit or I don’t like it? Absolutely, with all the normal terms and conditions which apply, as long as its within the time frame, and unworn with all the tags still on.
- Any other questions? Let us know and we can add them to this article :)