Frequently Asked Questions
Do you have a walk-in store?
Unfortunately, no we operate online-only, and items sold on the website are shipped from various locations across Australia.
How do I place an order online?
Placing an order online with us is extremely easy and secure.
- Browse through our wide range of products and services.
- Select the one which suits your need and Choose any applicable Size or Colour option and Click on Add to Cart.
- After Adding to Cart, you have two options: Checkout or Continue (if you wish to add more products).
- After you have added all the items you wish to buy to your cart, please click on checkout.
- We would highly recommend you to Create an Account which can be done easily through social logins or email address. This will help you to use our premium features offered by our website.
- Kindly fill in requested information such as a delivery address, card details and payment method etc.
- Review your order i.e. style, size, colour and quantity.
- Click on Place Order and check your emails to see a confirmation and tax invoice from us.
What payment options do you offer?
We currently offer online credit card payments which are processed through a secure PayPal payment gateway. Alternatively, you can also use Afterpay which offers the flexible option of splitting the total amount into 4 interest-free payments.
How do I use the size chart?
Please read our Measuring for Best Fit post to get more information.
After completing Step 1, please use our Shop your Shape feature and someone from our sizing team specialists will guide you through the whole process of selecting the right size,
What is the order processing time?
All orders placed are usually processed the same or next business day.
However, if there is a stock error or some other unforeseen issue. Someone from our customer service team will get in touch with you to resolve it.
Do you ship internationally?
Yes! We do but only for our Plus Size Range at this moment. Please visit PlusSnow.com.au or PlusOutdoor.com.au if you wish to buy from outside Australia.
My parcel did not arrive within the expected delivery timings, what are my options?
All delivery timings provided by Australia Post is only an estimate and actual timings may vary. This could happen due to weather, traffic or technical issues.
If this happens for you and you no longer need the items. You can request to return the items adhering to our Returns Policy and we will refund you in full minus any applicable shipping cost incurred by Australia Post.
I have only received a part of my order, where are my other item(s)?
If you have ordered item(s) from multiple brands, then they will we be shipped in different parcels from there respective warehouses. You will receive multiple shipments tracking number from us via email.
My parcel never arrived, what do I do?
We would like to apologize for this issue. Please > Contact Us and we will be able to assist you on this matter.
My parcel has a missing/incorrect item, why did this happen?
We would like to apologize for this issue, while we try to double-check and ensure the correct item(s) are sent but sometimes human error could happen. To work out the best solution for you. Please > Contact Us and we will be more than happy to work out the best possible solution.