DHL EXPRESS SHIPPING WORLDWIDE

FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A WALK-IN STORE?

Unfortunately, no we operate online only, and items sold on the website are shipped from various locations across Australia.
We do offer click-and-collect and try-ons for our plus-size range from our office in Camberwell via appointment. For more information > Read here

HOW DO I PLACE AN ORDER ONLINE?

Placing an order online with us is extremely easy and secure.

  • - Browse through our wide range of products.
  • - Select the one which suits your need Choose any applicable Size or Colour option and Click on Add to Cart.
  • - After Adding to the Cart, you have two options: Checkout or Continue (if you wish to add more products).
  • - After you have added all the items you wish to buy to your cart, please click on checkout.
  • - We would highly recommend you to Create an Account which can be done easily through social logins or email address. This will help you to use the premium features offered by our website.
  • - Kindly fill in requested information such as a delivery address, card details payment method, etc.
  • - Review your order i.e. style, size, colour, and quantity.
  • - Click on Place Order and check your emails to see a confirmation and tax invoice from us.
WHAT PAYMENT OPTIONS DO YOU OFFER?

We currently offer online credit/debit card payments which are processed through a secure PayPal payment gateway. Alternatively, you can also use Afterpay or PayPal Pay-in-4 option which offers the flexible option of splitting the total amount into 4 interest-free payments.

HOW DO I USE THE SIZE CHART?

Please read our Measuring for Best Fit post to get more information. After completing Step 1, please use our free Shop Your Shape form and someone from our sizing team specialists will guide you through the whole process of selecting the right size.

WHAT IS THE ORDER PROCESSING TIME?

All orders placed are usually processed the same or the next business day.
However, if there is a stock error or some other unforeseen issue. Someone from our customer service team will get in touch with you to resolve it.

DO YOU SHIP INTERNATIONALLY?

Yes! We do but only for our Plus Size Range at this moment. Please visit Plus Snow International or Plus Outdoor if you wish to buy from outside Australia.

MY PARCEL DID NOT ARRIVE WITHIN THE EXPECTED DELIVERY TIMINGS, WHAT ARE MY OPTIONS?

All delivery timings provided by Australia Post is only an estimate and actual timings may vary. This could happen due to weather, traffic, or technical issues.
If this happens to you and you no longer need the items. You can request to return the items adhering to our Returns Policy and we will refund you in full minus any applicable shipping cost incurred by Australia Post.

I HAVE ONLY RECEIVED A PART OF MY ORDER, WHERE ARE MY OTHER ITEM(S)?

If you have ordered item(s) from multiple brands, then they will we be shipped in different parcels from their respective warehouses. You will receive multiple shipment tracking numbers from us via email.

MY PARCEL NEVER ARRIVED, WHAT DO I DO?

We would like to apologize for this issue. Please Contact Us using the 'Need some help?' chat below and we will be able to assist you on this matter.

MY PARCEL HAS A MISSING/INCORRECT ITEM, WHY DID THIS HAPPEN?

We would like to apologize for this issue, while we try to double-check and ensure the correct item(s) are sent sometimes human error could happen.
To work out the best solution for you. Please Contact Us using the 'Need some help?' chat below and we will be more than happy to work out the best possible solution.

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