XMAS & NY Warehouse Shipping Timings Update
- Closed from 23nd December - 27th December and shipping twice a week until 11th January
Please Note: Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog. Click on the link to find more details > International Shipping Updates
FREE DHL EXPRESS INTERNATIONAL SHIPPING for all orders over $250.
We ship via-:
-FREE DHL EXPRESS - $0.00 for orders over $250 - Estimated delivery time 7-10 business days.
-FLAT-RATE DHL EXPRESS - $80 - Estimated delivery time 7-10 business days.
-AUSTRALIA POST INTERNATIONAL EXPRESS - Price calculated based on Postcode - Estimated delivery time 10-20 business days.
We aim to ship most items the same or next business day (depending on the product you order) but sometimes, there could be additional delays due to unforeseen circumstances. We do our very best to ensure optimal shipping.
Your ordered items will be shipped from Melbourne, Australia.
Insurance is not covered in any shipping methods offered. If you would like to pay extra for insurance, please let us know.
Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Please Note: All transactions are charged in US dollars.
We cannot be held responsible for any variations in International exchange rates that may be imposed by a customer's banking institution including additional fees.
Shipping to Canada - Canada can charge different taxes and duties depending on where you live on imports called Casual Goods/Importations for individual use. Applicable to the value of more than $20 CAD. Kindly use this Duty and Tax Calculator to get an estimate.
I have placed an order, what can I expect next?
Once your order has been placed, you will receive an automatic confirmation email from us with your tax invoice attached. If you have not received this email from us, please check your Junk / Spam folder and make sure to mark us as “Safe” this would ensure our future communications being sent without hassle.
Once your order has been shipped, a shipment confirmation with the tracking number will be emailed to you.
We will provide you with a tracking number so that you can trace your items and sometimes a signature is required upon delivery. If you are not at home, Your Local Post or a selected courier will either leave your goods if safe to do so, leave a card for collection from the local post office or attempt a later delivery. We would highly recommend considering the delivery address be a place of business so that your delivered goods are secure.
How long will it take for my order to processed and shipped?
Orders are normally processed the same or next business day of your order and you will receive updates from us. There could be slight processing delays sometimes due to unforeseen circumstances (such as a stock or address error). In these situations, we will do our best to ensure your items are shipped as quickly as possible.
EXPRESS INTERNATIONAL POST*
We understand, you want your snow gear delivered FAST and that is the reason we send all our products using EXPRESS INTERNATIONAL POST.
Postage shipping times apply for all orders – please check Postage Calculator for general estimates. Contact us with the specific items you wish to purchase, and we can advise specific shipping times and the postcode from where your item will be shipped.
International delivery is usually 5-10 business days depending upon location.
*We are unable to guarantee shipping timings and are bound by Australia Posts or Couriers shipping terms and timeframes.
NEED MORE HELP
“I still have more questions”
No worries, please send us a message using the green tab “Need some help” below on this page and we will get back to you as soon as possible.
NEED HELP FAST – CALL or TEXT US
“I don’t have time to send an email or message”
We completely understand that sometimes you can be in a hurry.